Orders & payment
What payment methods do you accept?
We accept online payments only: UPI (Google Pay, PhonePe, Paytm, BHIM or any UPI app) and credit / debit cards (Visa, Mastercard, RuPay). Payments are processed securely by our payment partner.
Do you offer Cash on Delivery?
No. To keep deliveries quick and contact-free, all orders are prepaid by UPI or card. Your order is confirmed as soon as the payment succeeds.
My payment failed but money was debited. What should I do?
Don't worry — if a payment fails, any amount debited is automatically reversed by your bank within 5–7 business days. You can also retry the payment from the Track order page, or contact us with your order number.
Can I change or cancel my order?
Yes — contact us within 12 hours of placing your order and before it is dispatched, and we will happily update or cancel it.
How do I use a coupon code?
Add products to your bag, then enter the code in the “Coupon code” box on the bag page. The discount is applied instantly.
Shipping
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery usually takes 3–5 days to metro cities and 5–7 days elsewhere in India.
How much does shipping cost?
Shipping is free on orders above ₹999. A flat fee of ₹79 applies to smaller orders.
How can I track my order?
Use the Track order page with your order number and email or phone number. Signed-in customers can also see every order under My account.
Sizing & care
How do I choose the right size?
Check our size guide for height and weight ranges. If your baby is between sizes, we recommend sizing up — little ones grow fast!
Are your fabrics safe for newborns?
Yes. We use breathable cotton and muslin, nickel-free snaps and skin-friendly dyes, and avoid scratchy tags around the neck.
How should I wash the clothes?
Machine wash cold on a gentle cycle with a mild, baby-safe detergent. Dry in shade and avoid bleach to keep colours bright.
Returns
What is your return policy?
Unused items with original tags can be returned or exchanged within 7 days of delivery. For hygiene reasons, bibs are not returnable once opened.
How do I start a return or exchange?
Contact us by email or WhatsApp with your order number and the item you would like to return. We will arrange a pickup where available.